EU hosting
Brand footage and data are hosted in the EU. Enterprise plans add EU data residency.
Your footage stays yours
- Hosted in the EU
- GDPR compliant
- No training on your footage
How we protect your data
Built for brands that care where their footage goes
Solid Labs is a German company working under the GDPR.
No training on your footage
Your footage, voice and ads are never used to train AI models.
GDPR by default
A German company, a DPA with every customer and a public list of sub-processors.
Access control
Workspace roles for your team. SSO and SAML on Enterprise.
Deletion and retention
Deleted data is removed from production after 30 days. Backups are encrypted and kept for 30 days.
AI transparency
Optional AI disclosure badges on export, in line with Article 50 of the EU AI Act.
Sub-processors
Who processes data for us
We update this list before adding a new sub-processor.
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure, storage, hosting | USA, DPF |
| MongoDB, Inc. (Atlas) | Database and storage | USA, DPF |
| ClickHouse, Inc. | Analytical database | USA, DPF |
| OpenAI, L.L.C. | AI processing, language models | USA, SCCs |
| Google LLC | Cloud hosting, email, analytics, authentication | USA, DPF |
| Vercel Inc. | Hosting, frontend deployment | USA, DPF |
| Epidemic Sound AB | Music licensing | Sweden (EEA) |
| Liveblocks Inc. | Real-time collaboration | USA, SCCs |
| Eleven Labs Inc. | Text-to-speech, voice synthesis | USA, DPF |
| BytePlus Pte. Ltd. | CDN, ML algorithms | Singapore, SCCs |
| PostHog GmbH | Product analytics, support | Germany (EU) |
| Pydantic Services Inc. (Logfire) | Monitoring of AI requests | EU region |
| Black Forest Labs GmbH | Generative images | Germany (EEA) |
| Stripe Payments Europe, Ltd. | Payments and billing | Ireland (EEA) |
| Astrodon Corporation (Loops) | Product email | USA, DPF |
| AlphaAI Technologies Inc. (Tavily) | AI search API | USA, SCCs |
| Conclude AS | Support channel connection | USA (Google), SCCs |
| Slack Technologies Limited | Customer support messaging | USA, DPF |
FAQs
Security questions
Where is customer data hosted?
In the EU. Solid Labs is a German company working under the GDPR.
Does Solid train AI models on our footage?
No. Your footage, voice and ads are never used to train AI models.
Do you sign a DPA?
Yes. Every customer gets a Data Processing Agreement under Art. 28 GDPR.
Is there single sign-on?
Yes, SSO through your identity provider on the Enterprise plan.
Where can I learn more about Solid?
See About Solid, the features and the press page.
Keep reading
Related pages
Solid is the AI creative engine for brands and their agencies. Its agent turns a brand’s own footage, creators and best ads into finished video ads for Meta, TikTok and YouTube, and generates only the shots that are missing.
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